Nightmare hotel guests

Vacationers aren’t the only people to experience hotel horrors. Sometimes, they’re the ones causing them. Here are some of the most egregious stories we found, told from the hotelier’s side. Many asked to remain anonymous.

Text by John Rosenthal | Photo editing by Josie Gawlowski

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VIDEO ON MSN LOCAL EDITION

27Comments
May 12, 2013 10:44PM
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these stories are kindergarten variety compared to what really happens. Guest feel like they are entitled to royalty service while paying motel 6 prices.  I have seen guest take all the cereal, milk, juice, fruit and donuts that we have ordered for the entire morning and leave nothing for the other guest.  I have seen them take all the linens and moveable decorations/ small appliances then say the room must have been broken into after they had left.  I had guest claim that the maids have stolen their jewelry that was worth 10k or more when it was dime store junk.  or their ipads, iphones etc when they never owned either.  One guest brought in a box containing 10k roaches and left them loose in their room just to try to get comp'd for a free stay and future stay.  
May 12, 2013 9:50PM
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I worked at a 5 Star Hotel in Palm Springs, California, my job was pretty much Front Desk manager.  I had already learned even the wealthy people were crazy but this guy took the cake.  He checked in and asked for an upgrade.  I told him due to high occupancy an upgrade wouldn't be available.  I did give him concierge privileges however that wasn't enough.  He went up to his room, about 30 minutes later he came back down to the desk saying his bed was filled with hair.  Mind you when I saw him this time he had shaving cream on his temple and I said sir it's your hair not that of another guest.  He got very rude and crass and began to say  I was calling him a liar.  I said sir when you checked in, you had a full head of hair and now you are bald.  I can pull the videotape and show you a before and after.  He just walked away.  Another incident happened that was all to funny was once overnight while working in room service, we had a guest get drunk and order room service.  She ordered a chicken club sandwich and within 10 minutes of delivery she said she was going to be going to he**.  The chicken and the pig touched and her days were over.  The manager over food and beverage decided to pacify her and gave her and her family free food for the rest of their stay.  I just laughed so hard.   The things people will do to get something free.

May 12, 2013 7:28PM
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I had allowed several horse owners to park horse trailers in my hotel parking lot during a local horse show. In the morning, as I conducted my rounds, I found several horses idly grazing on hay flakes. They were all blanketed with the bedspreads from their owners rooms.

May 12, 2013 5:34PM
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I believe that person was to polite. I would have shown that woman the door and asked her not to return,with linguistic behavior that leaves much to be desired !!!
May 12, 2013 4:34PM
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I've owned apartment houses  that had "guests" that were soon sent packing.  The worst of these was an army cook stationed at San Francisco's Presidio who started painting every room in the 7 room flat, except he would leave off after partially painting  each room.  Pulling out built-ins was also his specialty.  Attempts to collect on his misplaced activities were met with the law that held  military personnel immune at that time.    

A prize goes to the former tenant who kept bugging me to let him install his own carpeting.  After weeks of his insistance I finally allowed him to replace the perfectly good carpet.  When he left, he tried to collect on the carpet he installed, claiming I had required him to have it done.
May 12, 2013 10:58AM
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I'm sorry, but rude and boorish behavior is never tolerated.

Remember, you have the right to refuse service to anyone.  It's your business, no one else's.
May 12, 2013 9:40AM
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Don't know why it still amazes me how selfish people are, and when they get called on their crap they throw a smoke-&-mirrors tantrum to deflect blame. This is not your house, if you proceed to act like it is, I don't care who I have to call to get you bounced out on your a**. I'm here for me, not you.

 

 

May 12, 2013 8:35AM
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I went to a hotel once, pulled out a $10 mini liquor bottle from the in-room fridge, laughed at the ridiculous price and put it back. When I checked out, there was a $10 charge for the liquor bottle on my bill. Apparently the fridge had sensors in it and automatically charged me for just moving the bottle, regardless of whether I drank it or not. I actually had to argue with management to remove the charge - what a nightmare.

 

Ohh wait a second, this is about nightmare GUEST stories? Nevermind then, carry on.

May 12, 2013 7:58AM
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For 10 years I was head of security at hotel/golf/convention center. I would love to write a book about it, but in all honesty, I don't think people would believe the stories. Looking back, I think the worst part of the job was wedding's. When you have up to 450 friends, relatives, and you add free alcohol to the mix, what should be a joyous  evening soon turns a brawl.
May 12, 2013 5:12AM
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Those are nothing!!!! I've been working in room service in Atlantic City for 20 years. I can tell you some REALLY bad guest stories.
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